Our Terms
Steven James Guitars
165 Linthorpe Road, Middlesbrough, Cleveland, TS1 4AG
PaymentPayment in full must be received in full before any goods can be dispatched. This does not affect your statutory rights.
Delivery
Responsibility for ownership of the goods passes to purchaser once we have delivered them.
We can only deliver goods to the same address to which the credit/debit card used to pay for the goods is registered, except in cases where payment has been made by cheque, postal order or bankers draft, and the funds have cleared fully against our account
Unless otherwise advised, delivery will be made by a fully-insured courier service, within normal business hours.
All delivery is subject to stock availability.Damages/shortages must be notified within 3 working days of delivery.
This does not affect your statutory rights.
Cancellation procedure
Any transportation costs for cancelled orders must be paid by the purchaser, except in instances where the goods supplied are faulty, have been supplied in error, or miss-described by the seller. We can arrange collection of a cancelled order on behalf of the purchaser, and a collection charge will be confirmed when the collection is arranged.
Orders cannot be cancelled where the goods have been altered by the purchaser in any way from the original condition.
This does not affect your statutory rights.
7 Day Money Back Guarantee
In accordance with the Distance Selling Regulations, any goods can be returned for any reason within 7 working days for a refund, less carriage costs. Returned goods must be in their original condition and packaging. If you decide that you do not wish to keep an item you can either return it to us yourself, or contact us and we will arrange collection. The average cost for a collection is £15 but will be confirmed when collection is arranged.
Please note that this Money Back Guarantee does not apply to Video/Audio content in the form of CDs or DVDs if the item has been opened.
Returns and Refunds
Refunds can only be made by the method originally used to pay for the goods. Credit and debit card refunds will be processed immediately and normally take 3-5 working days to show on the customer's account.
Goods that have been altered from their original condition in any way cannot be returned.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
Faulty Goods: Within 28 days of the date of delivery, we will arrange for the collection and replacement of faulty goods. Outside of 28 days from the date of delivery, we will arrange from the return of faulty goods from us to the manufacturers for repair, under the terms of manufacturer’s warranty. This policy is invalidated if the goods have been altered in any way from their original condition or if the fault is due to misuse by the purchaser.
Video/Audio content in the form of CDs or DVDs cannot be returned if the item has been opened.
This does not affect your statutory rights.
